Our comprehensive verification system checks details such as name, address, government-issued ID, and more to confirm the identity of guests who book on Airbnb.
Our proprietary technology analyzes hundreds of factors in each reservation and blocks certain bookings that show a high risk for disruptive parties and property damage.
Airbnb reimburses you for damage caused by guests to your home and belongings, and includes these specialized protections:
Airbnb will restore, replace, or pay you for damaged art or valuables.
We protect the cars, boats, and other watercraft that you park or store at your home.
We will pay to repair damage done by a guest’s pet.
If you have to cancel Airbnb bookings due to guest damage, you’ll be compensated for the lost income.
We will reimburse you for extra cleaning services needed after a guest’s stay—for example, professional carpet cleaning.
You’re protected in the rare event that a guest gets hurt or their belongings are damaged or stolen.
If you ever feel unsafe, our app provides one-tap access to specially trained safety agents, day or night.
|Guest identity verification|
|$3M USD damage protection|
|Art & valuables|
|Auto & boat|
|$1M USD liability insurance|
|24-Hour Safety Line|
Comparison is based on public information and free offerings by top competitors as of 10/22.
Hosts can now file a reimbursement request in just a few easy steps and track its status on the Today tab.
Hosts can now choose to receive payouts to their debit card in 30 minutes or less (available in the US only).
Guests and Hosts can now add tags to their reviews to provide more specific details about a stay.
We’ve expanded the reasons a review can be disputed and are allowing Hosts to request removal of any retaliatory reviews in their history.
Simpler ground rules, supported by stronger accountability policies, help ensure guests treat every home with care and respect.
Starting in early 2023, Hosts will be able to view which category their home is in and add category-specific details to their listing.