Community Leaders Program
Program Details
Learn more about what it means to become a Community Leader
Community Leaders are a vital component of the greater Airbnb Community, representing the voices of Hosts around the globe. Leaders across the world volunteer to bring Hosts together in local Host Clubs to collaborate, share, and collectively grow with Airbnb in many different ways.
Community Leaders are a vital component of the greater Airbnb Community, representing the voices of Hosts around the globe. Leaders across the world volunteer to bring Hosts together in local Host Clubs to collaborate, share, and collectively grow with Airbnb in many different ways.
Steps to Becoming a Community Leader
The Airbnb Community Team takes special care in finding new Community Leaders and setting them up for success. Whether you are partnering up with an existing Community Leader or starting a new Host Club, here is what you can expect once you’ve submitted your application:
1. Application Review
We are looking for passionate community builders who actively host in areas where we are looking for Leaders. If you seem like a good fit, we will contact you with next steps.
2. Video Call
A 15-minute call to learn more about you and your interest in being a Leader.
3. Community Leader Workshop
A 1.5 hour workshop to learn more about the role and ask all of your questions. You may meet Leader candidates for other Host Clubs too!
4. Welcome Email
Congratulations! At this time, you sign the Leader Agreement and join the global Community Leader Facebook Group.
5. Kick-Off Week
A 5-day email series, packed with important information about the program and how to successfully moderate online groups, organize events, and make an impact.
6. Thriving Host Club Plan
In partnership with your Airbnb Community Manager and any Co-Leaders, build a strategy for managing your Host Club and meeting your goals.
7. Start Leading!
Join your Facebook group and post an introduction post. Start planning your first meetup with our support.
How Community Leaders are Supported
Our goal is to ensure you have all the tools and support you need to run your community. Some ways we support you are listed below:
1. A Community Manager
Your Airbnb partner for all things Host Clubs! They host office hours, provide support in group engagement or event planning, and send you weekly toolkits filled with the latest Airbnb news and Facebook post ideas.
2. Professional & Personal Development
Attend educational workshops throughout the year and access online resources in the Leaders Hub or through your weekly Toolkit emails.
3. Priority Support
Get quality Community Support quickly when you need it.
4. Exclusive Community Leaders Badge
You’ll have a Community Leader badge on your Airbnb profile page.
5. Member Gifting Program
Encourage participation by gifting Airbnb swag to a Club member each month!
6. Insider Access
Represent your Host community at listening sessions with the Airbnb team and attend Leader preview events for Airbnb launches.
7. Meetup Promotion and Funding Program
We will help you plan and promote your meetups. To help power your events, you'll be able to request swag and meetup kits, and have the opportunity to receive funding for two events per year.
Key Roles of a Community Leadership Team
These important roles are often managed by multiple Community Leaders within a Host Club, ensuring that each Co-Leader is utilizing their strengths and feels supported by other members of their Leadership Team. Our team will help you find and collaborate with Co-Leaders.
1. Facebook Group Moderator
The Facebook page serves as an important meeting place for Hosts to share knowledge and collaborate together. To encourage members to engage online, Leaders:
- Post weekly, sharing Airbnb updates and posting conversation prompts to encourage connection and collaboration between members
- Moderate and contribute to discussions
- Uphold the Group Rules to foster belonging and respect
2. Meetup Coordinator
Incredible things can happen when hosts are brought together! Gathering your community for online or in-person meetups is crucial for building strong Host connections.
- Gather local Hosts for online or in-person meetups 4 or more times a year to connect meaningfully, learn from each other, and have fun!
- Use Airbnb resources to ensure your events are a success, including applying for meetup funding and using provided toolkits and templates
3. Policy & Civic Engagement Champion
We have seen Host Clubs across the world make a positive impact in their local communities through volunteering and partnering with local businesses and organizations.
- Organize local civic engagement activities 2 times a year
- Build local partnerships to impact local tourism and create equitable change in your community
- Partner with your Community Manager for local advocacy needs (as needed)
4. Host Advocate
We are counting on our Leaders to elevate their community's ideas and feedback to Airbnb Leadership.
- Connect regularly with your Community Manager
- Participate in feedback workshops + events with Airbnb Leadership
- Escalate feedback and member hosting issues
