How do I read and send messages?
How do I read and send messages?
Messaging on Airbnb starts when a guest makes an inquiry or reservation request. After that, all messages related to that inquiry or reservation request will appear in your inbox.
You must be logged in to your Airbnb account to read or send messages, and you can only send 25 messages within any 24-hour period.
To read or send a message
- Go to your Messages
- Click on a message thread to read existing messages or send a new one
To remove a message from your inbox
- Go to your Messages
- Open the message thread you wish to archive
- Hover over the archive icon near the top of the page and click Archive
- To read a message you archived, click the dropdown menu above your messages and select Archived conversations.
What else to know
When you click on a message, you can read the conversation and also find the following info on the Details panel:
- A link to the user’s profile including number of reviews, verifications, and description
- Reservation and payment details such as date of inquiry, number of guests, and overview of price information
- Events such as reservation confirmations, pre-approvals, and special offers that are notated in the timeline of the conversations
- If you’re a host, find out more about how to manage your guest messages
Note: If a message makes you feel uncomfortable or someone tries to get you to pay outside Airbnb, click the flag icon next to the message to let us know. Please note this feature is only available the Airbnb website, and not the app.
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