Skip to content
    Navigate forward to access suggested results
    COVID-19 update
    To find cancellation and refund options, select a reservation from the Trips page. Our extenuating circumstances policy only applies to certain reservations. If your check-in date is after July 15th, check back here on June 15, 2020 for an update.

    How do I read and send messages?

    Messaging on Airbnb starts when a guest makes an inquiry or reservation request. Afterward, all messages related to that inquiry or reservation request will appear in your inbox.

    You must be logged in to your Airbnb account to read or send messages, and you can only send 30 messages within any 24-hour period.

    To read or send a message

    1. Go to your Messages
    2. Select Travelling or Hosting
    3. Click on a message thread to read existing messages or send a new one

    To remove a message from your inbox

    1. Go to your Messages
    2. Click Travelling or Hosting
    3. Hover over the message thread you'd like to remove and select Archive.

    To read a message you archived, click the dropdown menu above your messages and select Archived.

    More details

    If a message makes you feel uncomfortable or someone tries to get you to pay outside Airbnb, click the flag icon next to the message to let us know.

    When you click on a message, you can read the conversation and also find the following info (either on the page if you're on a desktop computer, or by tapping the Details link at the top of the messages if you're using the Airbnb app):

    • Host or guest profiles including number of reviews, verifications, and description
    • Reservation and payment details such as date of inquiry, number of guests, and price breakdown
    • Events such as reservation confirmations, pre-approvals, and special offers that are notated in the timeline of the conversations
    • Any actions that are needed from you including booking inquiries or reservation requests (you’ll find a prompt at the top of the page, above the conversation)

    Hosts will also find info about how much the guest is paying and what they will earn, along with a snapshot of their calendar.

    Did you get the help you needed?