If you don’t find a solution to your problem by contacting your host or guest, or by using the Help Centre, you can reach out for assistance.
Contact us by messaging or chat. You can follow up on an existing issue or select Report a new issue.
You can also call us at +1-437-886-4409. If you receive a call from us and have any concerns, you can hang up and call us back at that number.
To help provide more effective assistance, an agent may request permission to gain access to your Airbnb account in order to review your experience and help identify any issues. You can choose not to consent to these permissions.
Search the Help Centre or browse all topics to find answers to common questions, from setting up an Airbnb account to leaving a review for your host or guest—and everything in between.
Sending a message is usually the quickest and easiest way to resolve an issue with your listing or reservation.
If you need to securely send or request money for something that wasn’t included in a listing, visit the Resolution Centre. We’re also here to help mediate discussions between you and your host or guest.
Want to share feedback with us? Learn how to submit a complaint.