Can a host cancel a reservation without penalties?
Hosts can cancel a reservation that they have valid reason to believe will lead to an unauthorized party, based on message threads or previous guest reviews that mention parties.
As long as the reason is upheld by our review team, host cancellation penalties will not apply to reservations cancelled because of evidence of a potential party.
Instant Book reservations
Hosts can cancel Instant Book reservations without penalty under certain circumstances. Some examples include:
- The guest makes it clear they’ll likely break one of the host’s house rules, like bringing a pet or smoking
- The listing doesn’t fit the needs of the guest
- The guest has several unfavourable reviews or a lack of profile information that concerns the host
You’ll be able to cancel Instant Book reservations online penalty-free 3 times in one year for these reasons—after that, you’ll have to contact us to make the cancellation without penalty. Otherwise, host cancellation penalties will apply.
If you cancel a large number of your Instant Book reservations, you may be required to turn off Instant Book.