Skip to content
Use the up and down arrow keys to navigate suggestions.
Skip to main help content

Why can’t I check a guest’s profile photo?

There are a few reasons why you might not be able to check a guest's profile photo.

The booking isn't confirmed

Profile photos aren't displayed until a booking is confirmed. After a booking is confirmed, you'll be able to check the guest's profile photo. Until then, each guest's profile photo will appear as a unique profile icon.

The guest doesn't have a profile photo

We suggest that guests add a profile photo when they sign up, and remind them again when they request or book a reservation. Although guests can book a place without having a profile photo, we strongly encourage them to upload one before they check in.

You can also require guests to have a profile photo, but that photo won't be displayed until a booking is confirmed.

If a guest's profile photo doesn't include the guest's face and, for example, contains only a cartoon, an avatar, or a picture of something other than a person, you cancel penalty-free by contacting Airbnb.