If you're unable to complete a transaction

Is your transaction not going through? This can happen for a number of different reasons, including:

• Your credit or debit card has expired
• You’ve exceeded the daily withdrawal or purchase limit set by your bank or credit card company 
• The billing address and phone number you entered don’t match the billing address and phone number associated with your credit or debit card
  
• Fraud prevention
• Your credit or debit card doesn’t have sufficient funds to make the payment

Contact your bank or credit card company for more information.