How-to
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Host
Offer a non-refundable option
Offer a non-refundable option
A non-refundable option is a discount you can offer on top of other discounts and cancellation policies that gives you greater protection against cancellations.
How they work
- You set your discount, which is typically 10% off the base price, everywhere but China
- Your discounted rate appears in search
- At checkout, guests either select your standard rate—subject to your cancellation policy—or the discounted, non-refundable rate
- If they cancel, you keep your entire payout for all nights booked, minus the cleaning fee if they cancel before check-in
- A reservation would be eligible if the checkout date is within 60 days
- The discount is applicable if the reservation is not booked with a pre-approval or special offer
Guests with extenuating circumstances may still be able to cancel for a full refund.
Pairing with other cancellation policies
Guests can book your non-refundable rate until your listing’s cancellation policy kicks in:
- Flexible: Up to 1 day before desired check-in date
- Moderate: Up to 5 days before desired check-in date
- Firm: Up to 14 days before desired check-in date
- Strict: Up to 14 days before desired check-in date
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