Suggestions will show after typing in the search input. Use the up and down arrows to review. Use enter to select. If the selection is a phrase, that phrase will be submitted to search. If the suggestion is a link, the browser will navigate to that page.
Rules
Guest

Cancellation options due to COVID-19

Reservations made on or before March 14, 2020

If your reservation was made on or before March 14, 2020 and COVID-19 affects your travel plans, you can find out what your current cancellation and refund options are by going to cancel your reservation and choosing My travel plans have changed due to the COVID-19 pandemic.

Depending on your circumstances, you may see one or more of the following options:

  • A refund according to your Host’s cancellation policy
  • A full cash refund after submitting official documentation for review
  • An extenuating circumstances travel credit
  • Ask your Host for a full refund

Reservations made after March 14, 2020

If your reservation was made after March 14, 2020 and COVID-19 affects your travel plans, your Host’s cancellation policy will apply. However, if you’re sick due to COVID-19, this is covered under our standard Extenuating Circumstances Policy.

If your reservation doesn’t qualify for a full refund, you can always message your Host to find out if they’re willing to give you an additional refund through the Resolution Centre.

Did this article help?

Related articles

Get help with your reservations, account, and more.
Log in or sign up