How can we help?
- Getting Started
- Account & Profile
- Deciding to Host
- Your Listings
- Your Reservations
- Getting Paid
- Additional Hosts
- Hosting Standards
- Community Centre
- Business Travel
- Trust & Safety
- Resolve Issue
What do I do after I receive a reservation request?
You have 24 hours to accept or decline a reservation request before it expires. While a request is pending, the dates are automatically blocked on your calendar, so other guests can’t request them.
You can set up alerts on your mobile phone to get notified of reservation requests instantly.
Accept or decline the reservation
Accept or decline the reservation on your desktop or from your mobile app. You can also message the guest to review trip details before accepting or declining their request. A message doesn’t count as a response to a request.
If you accept, we’ll automatically update your calendar and schedule your payout for 24 hours after check-in.
If you decline, you may want to update your calendar to avoid receiving other requests for the same dates.
If you don’t accept or decline a request within 24 hours it expires.
If you’re still interested in hosting the guest, you can send a Special Offer .
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