Booking Credit Program Terms and Conditions
Upon cancellation, Airbnb is providing certain eligible Guests the opportunity to opt-in to receive Booking Credit as an alternative to a cash refund. Booking Credit does not expire and can be applied to future bookings on the Airbnb platform.
“Qualifying Cancellation” means a Guest-initiated cancellation of a booking for a stay by a Member residing in the United States that would result in a cash refund value of $2,000 USD or less. The following are expressly excluded: (i) bookings that have already begun; (ii) bookings that were previously canceled; (iii) Luxe bookings or any bookings made on Luxury Retreats; and (iv) Experience bookings.
“Booking Credit” is store credit awarded upon a Member’s Qualifying Cancellation. Booking Credit: (i) is non-refundable and non-transferable; (ii) is not cash, currency or a gift card product; and (iii) cannot be redeemed for cash except where required by law. You may not purchase or sell Booking Credit and Airbnb does not sell Booking Credit.
How it Works
When you initiate a Qualifying Cancellation, Airbnb may provide you the option of receiving either a cash refund or an equivalent amount in Booking Credit. Booking Credit may only be redeemed through the Airbnb Platform. Booking Credit may be applied during checkout and will reduce the cost of that booking by the applied amount. You are not required to apply the Booking Credit to your next booking and may elect to apply it to a later booking. If less than the total available balance of your Booking Credit is applied to a booking, the balance will remain in your Airbnb account until used or subject to applicable unclaimed property laws.
If you apply the Booking Credit to a booking and the booking is cancelled: (i) you will be refunded based on the Host’s cancellation policy for the amount paid with your Payment Method (e.g., your credit or debit card), and (ii) the amount of the Booking Credit you used for the cancelled booking will be refunded for future use.
If you initiate a chargeback with your bank or credit card company (also known as a “charge dispute” or “reversal”) for the return of funds charged for a Qualifying Cancellation, you will not be eligible for Booking Credit for such cancellation. Airbnb reserves the right to refuse, void, cancel, reject or hold for review your Booking Credit, if it believes that you initiated a chargeback for the Qualifying Cancellation and elected to receive Booking Credit despite the chargeback.
If for any reason you believe that there is a discrepancy regarding your Booking Credit, please contact us. Airbnb may require you to submit additional information in order to make a determination regarding your Booking Credit.
Your Waiver and Release
By electing to receive the Booking Credit, you are agreeing to the amount of the Booking Credit is in lieu of any cash refund you might be entitled to receive in connection with making the Qualifying Cancellation—whether under the Listing cancellation policy, our extenuating circumstances policy, any other Airbnb policy, or applicable law. By electing to receive the Booking Credit or by using the Booking Credit you are agreeing to these Booking Credit Terms.
You release Airbnb and the Host of the Qualifying Cancellation from any and all claims and liabilities, without limitation, relating to the Qualifying Cancellation, and/or any refund or compensation you might be entitled to in relation to the Qualifying Cancellation.
You understand and agree that you are solely responsible for determining for your jurisdiction (i) the applicable tax reporting requirements, and (ii) the taxes that should be paid in connection with the Booking Credit. Where applicable, Airbnb may be required to account for VAT on any services for which the Booking Credit is redeemed. In no event will Airbnb be liable for any special, incidental, punitive, exemplary or consequential damages of any kind even if we have been informed in advance of the possibility of such damages. In no event will Airbnb’s aggregate liability to you in connection with the Booking Credit exceed the amount of the Booking Credit.
Except where prohibited by law, Airbnb reserves the right to refuse, void, cancel, reject or hold for review any Booking Credit mistakenly applied in an incorrect denomination or applied or procured, directly or indirectly, in connection with fraudulent action, fraudulent claims, compensation abuse or in connection with any violation of these Booking Credit Terms or the Airbnb Terms. Airbnb also reserves the right to remedy, including disqualifying you from participating in the program, if it suspects or determines that you have committed fraud or otherwise violated the Booking Credit Terms or Airbnb Terms.
The value of your Booking Credit will never change, but the types of products and services that the Airbnb platform offers and that you may apply Booking Credits to, may change over time.
Airbnb reserves the right to modify these Booking Credit Terms at any time in accordance with this provision. If we make changes to these terms, we will post the revised terms on the Airbnb Platform. We will also provide you with notice of material modifications by email at least thirty (30) days before the date they become effective. Use of any Booking Credit after any modification shall constitute consent to such modification.
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