Submit an ID for verification

At Airbnb, trust is the cornerstone of our community—where millions of people across the world place trust in each other as they travel or host stays.

A key part of building this trust is verifying the identity of our users. Our identity verification process is a series of steps to help ensure users within our community are genuine so that everyone can feel more confident using Airbnb. Every host, co-host, and booking guest must be identity verified to use our platform. While no process is perfect, this aims to minimize fraudulent behaviour, promote safety, and enable meaningful, real-world interactions within our community.

As part of the identity verification process, we may ask you to provide us with personal information, like a government-issued ID. Government-issued IDs, such as passports or driver’s licences, are official records that contain standardized information, such as legal name, date of birth, and a photograph, which help us confirm you are who you say you are. We may also ask you for a selfie to compare and match it to your government-issued ID photo. Don’t worry—your government-issued ID and selfie won’t be shared with any hosts or guests on Airbnb. All information we collect is handled according to our Privacy Policy.

Types of IDs we accept

Depending on where you live, we accept the following types of IDs during verification:

• National identity card
• Driver’s licence
• Passport
• Provincial identification card
• Status Card or Secure Certificate of Indian Status (SCIS)
• Residence permits

Don’t use your IDs for school, college, the library, a gym, or similar. These aren’t government-issued so we can’t use them to verify your identity. We’re also unable to accept military IDs for the identity verification process.

How to submit your ID

When you’re verifying your identity, we’ll guide you through an easy, step-by-step process. If you’re asked to submit a government-issued ID, you’ll first take a photo of the front of your ID. Make sure the photo is well-lit, and that you fit your ID within the frames we provide. You may be asked to flip your ID over and take a picture of the back as well. In some cases, we may next ask you for a selfie to match your ID photo. Once you’re done, hold tight—we’ll let you know when we’ve completed verifying your identity.

In some locations, you may have the option to use the NFC chip in your government-issued ID to confirm your information as part of this process.

We recognize that sometimes you might not be able to give a matching selfie or don’t currently have a valid government-issued ID listed above. In limited circumstances, you may be eligible to provide other proof of who you are, like a marriage licence or court order, to complete this process. You can contact us for an alternative verification method. For other troubleshooting, take a look at our troubleshooting guide.

Submit your ID for verification. 

Country/region-specific guidelines for IDs

For most countries and regions, you should provide a standard, unedited photograph of your ID. However, there are additional guidelines if you live in Germany, Hong Kong, India, Indonesia, Japan, the Netherlands, Singapore, or South Korea. For these countries, we ask that you cover specific numbers on certain types of ID, as described below. We recommend using a desktop computer to add a black bar over the required hidden info with a photo editing program, so other information on your ID remains visible.

Germany

If you’re using an ID issued in Germany, make sure you cover the 9-digit document number (Serienummer) and the 6-digit card access number (Zugangsnummer) on your national identity card, passport, or residence card. You may also apply a watermark to your ID, such as “Copy” or “Kopie”; however, please ensure the watermark does not cover other information.

You can find out more information on where to find your document and access number on the German government website.

In order to protect your personal information, we will cover this information and apply a “copy” watermark, if you have not done so.

Hong Kong

If you’re using an ID issued in Hong Kong (HKID), we ask that you cover the following information when submitting your ID:

• HKID with date of issue on or before Nov 24, 2018:
  • cover the 7- or 8-digit HKID number at the bottom right-hand corner and the same HKID number on the laser image in the fine print at the bottom left-hand corner
• HKID with a date of issue from Nov 26, 2018 onward:
  • Cover the 7- or 8-digit HKID number at the bottom right-hand corner and the same HKID number displayed in the see-through window near the top right-hand corner.

For more information, check out the website of the Immigration Department of the Government of the Hong Kong Special Administrative Region of the People’s Republic of China.

In order to protect your personal information, we will cover this information if you have not done so.

India

If you’re using an ID issued in India, you can submit a driver's licence, PAN ID, or passport, or you may be able to submit your e-Aadhaar details via Digilocker, a secure government database. Make sure you don’t submit your Aadhaar details, except through the process described below.

Verifying your ID using E-Aadhaar with Digilocker

• When you go through identity verification in India, you may be able to choose “E-Aadhaar” as one of the options to complete it
• When you select “E-Aadhaar,” you’ll need to provide information that matches what’s in Digilocker and allow Airbnb to confirm your details in Digilocker via AuthBridge
• After you log in to your Digilocker account, click “Allow” to authorize sharing the following data:
  • First and last name
  • Date of birth
• If the name and date of birth in your E-Aadhaar on Digilocker match the information on Airbnb, your identity will be verified.

How your Aadhaar details are protected

• Airbnb will not access your Aadhaar details. Airbnb will confirm, via its third-party partner AuthBridge, whether the name and date of birth on your Airbnb account match the information in your E-Aadhaar account. This limited information will only be accessed by AuthBridge via Digilocker if you consent to provide it as part of this process. Your information is handled according to our Privacy Policy.

Solving issues with E-Aadhaar verification

• If E-Aadhaar verification fails:
  • Double-check the mobile number you’ve entered to log in to Digilocker is correct
  • Make sure you’ve entered the OTP correctly
• If you don’t have a phone number associated with your Aadhaar card:
  • In order to verify using e-Aadhaar with Digilocker, you will need a mobile phone number associated with your Aadhaar account.

Indonesia

If you’re using an ID issued in Indonesia, we ask that you cover the following info when submitting your ID:

• National Identity Card (Kartu Tanda Penduduk/KTP): Cover the 16-digit ID number located in the front top-left corner.
• Passport: Cover the 8-digit passport ID in the top-right corner of the Identity Information page

In order to protect your personal information, we will cover this information if you have not done so.

Japan

If you’re using an ID issued in Japan, you can submit a driver’s licence, passport, or identity My Number card. When submitting a driver’s licence or passport, don’t cover any information. However, if you decide to submit an identity card, make sure you cover the 12 digits of My Number on the back of your card—located under the magnetic strip. You can find out more information on the Japan Agency for Local Authority Information Systems website.

In order to protect your personal information, we will cover this information if you have not done so.

The Netherlands

If you’re using an ID issued in the Netherlands, we ask that you cover your 9-digit BSN (burgerservicenummer) and QR code. You may also apply a watermark to your ID, such as “Copy – intended for Airbnb only” or “Kopie: alleen bedoeld voor Airbnb”; however, please ensure the watermark does not cover other information.

You can find out more information on where to find your BSN and QR code on the Netherlands government website.

In order to protect your personal information, we will cover this information and apply the watermark, if you have not done so.

Singapore

If you’re using an ID issued in Singapore, we ask that you cover the following information when submitting your ID:

Driver’s licence:

• Front – Cover the Licence Number located at the top of the card.
• Back – Cover the barcode and Licence Number located at the bottom of the card.

Passport:

• Cover the Passport Number and NRIC Number located on the passport details page.
• Cover the Passport Number and the NRIC Number located at the bottom bar of the passport details page.

National Registration Identity Card (NRIC):

• Front – Cover the NRIC number located at the top of the card and the NRIC number located in the lion head emblem at the bottom right of the card.
• Back – Cover the NRIC number and barcode located at the top of the card.

You can find out more information by checking the website of the Immigration and Checkpoints Authority of Singapore.

In order to protect your personal information, we will cover this information if you have not done so.

South Korea

If you’re using an ID issued in South Korea, we ask that you cover the following info when submitting your ID:

• Identity card: Cover the last 7 digits of the 13-digit Resident Registration Number (RRN).
• Driver’s licence: Cover the last 7 digits of the 13-digit Resident Registration Number (RRN).
• Passport: Cover the 7-digit Resident Registration Number (marked as Personal No.) and the matching set of 7 digits in the machine-readable zone. For passports issued after December 21, 2020, no redaction is required, as these do not include the RRN. 

In order to protect your personal information , we will cover this information if you have not done so.