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    Wait times are longer than usual right now
    Due to the coronavirus (COVID-19), we’re currently receiving a high number of requests and working with reduced staff. If you have a reservation that is more than 72 hours away, please contact us closer to your check-in date so we can support those needing immediate help. To change or cancel a reservation, go to your trips page or hosting dashboard.

    Why isn't a reference appearing on my profile?

    References are no longer active. However, if you already had references, they will remain on your profile, but won't be displayed publicly.

    A reference is a statement on your profile from friends, family members, and colleagues that helps guests become comfortable staying with you. References are different from reviews, which hosts and guests write after a completed trip, and referrals, which let you earn credit for inviting people to Airbnb.

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