Fixing issues with location verification

Having trouble verifying your listing? Here are some tips to help resolve common issues.

If the Airbnb app doesn’t allow you to verify

• Install the latest version of the Airbnb app: Some features required to complete the location verification process are not available on older versions of the Airbnb app. If you’ve been asked to match photos in the Airbnb app but the latest update isn’t available for your phone, you’ll be able to verify by recording videos and uploading them to your account on the Airbnb website instead.
• Use a different phone: You can ask someone else to follow the verification process on your behalf using their phone.

If your photos or videos are not accepted

• Grant camera and location permissions: The Airbnb app may need permission to access your camera and location sharing. Still not working? Try refreshing the app.
  
  
• Take high-quality photos: Take outside photos in daylight and indoor photos in a well-lit room. Shoot from the same angle as the photos you’ve been asked to match and keep the phone still while you snap. Make sure both verification photos are clear and in focus.
  
  
• Keep videos short: If your video’s upload size is larger than 100 MB, try taking shorter videos or reduce the video quality in your phone camera settings.

If there is no street sign

• Use another landmark or sign: If there is no sign on your street, try submitting a video of the nearest intersection of your street, or an intersection no more than two streets away.

If your verification badge was removed

• Re-verify your listing’s location: Your verification badge may be removed if you recently changed the location of your pin. In this case, you will need to verify your listing location again.