Please note that this Subpage supplements our Main Privacy Policy and the Outside the United States Subpage and applies in respect of additional data processing which is carried out by us in order to provide guest travel insurance through the Airbnb platform.
This Subpage (“Subpage”) provides additional information about the processing of personal data of individuals residing in the UK in connection with insurance policies and claims through the guest travel insurance made available through Airbnb.
Where this Subpage mentions “Airbnb,” “we,” “us,” or “our,” it refers to Airbnb Ireland UC and Airbnb UK Services Limited, which are the Airbnb entities responsible for your information and data controllers if you reside in the UK in respect of the guest travel insurance. The two entities process your data independently - Airbnb Ireland UC is responsible for information related to the booking for which the travel insurance applies and Airbnb UK Services Limited is an independent controller of information it processes as an appointed representative of Aon UK Limited (“Aon UK”). Note that the guest travel insurance product is distributed by Airbnb UK Services Limited, an appointed representative of Aon UK, and underwritten by Europ Assistance S.A. UK Branch (“Europ Assistance”), which both act as independent data controllers of your personal data.
To contact the Data Protection Officer (DPO) for Airbnb click here. To contact Aon UK and Europ Assistance see their respective privacy notices. Aon UK’s privacy notice is provided in Airbnb UK Services Limited’s Terms of Business and Europ Assistance’s privacy notice is included in the guest travel insurance Terms and Conditions.
Purchasing guest travel Insurance is optional and if you choose to make this purchase, we’ll collect the below information for the purposes set out on this Subpage:
We use the Personal Information we Collect for the following purposes.
Such as to:
Such as to:
Such as to:
The guest travel insurance is arranged by Airbnb UK Services Limited and underwritten by Europ Assistance, which is authorized by the Prudential Regulation Authority and subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Airbnb UK Services Limited is an appointed representative of Aon UK, which is authorised and regulated by the Financial Conduct Authority. As such, we share certain data with these two companies as set out below:
We process your personal information as necessary to conclude and perform our contract with you to deliver your guest travel insurance.
Sub-Section | Legal Bases | Data Categories Used |
Create and manage your insurance policy. | We process this personal information because it is necessary for the adequate performance of the contract with you. | “Personal Information you choose to give us” and “Personal Information collected from third parties” |
Improve and Develop our Product. | We process this personal information for these purposes given our legitimate interest in improving Airbnb and our users’ experience with it, and for the adequate performance of the contract with you. | “Personal Information you choose to give us” and “Personal Information collected from third parties” |
Create and Maintain a Trusted and Safer Environment. | We process this personal information for these purposes given our legitimate interest in improving Airbnb and our users’ experience with it, and to comply with applicable laws, for the protection of your or another person's vital interests, and for reasons of public interest. | “Personal Information you choose to give us” |
You benefit from rights pursuant to applicable law. While some of these rights apply generally, certain rights apply only in certain limited cases. We may ask you to verify your identity and request before taking further action on your request. See here for more detailed information about your data subject rights requests and how to submit a request.
You have the right to lodge complaints about our data processing activities by filing a complaint with our Data Protection Officer who can be reached by the “Contact Us” section above or with your local supervisory authority or our lead supervisory authority, the Irish Data Protection Commission.
We retain information related to the guest travel insurance program for a period of four years to fulfil our contractual obligations to you and improve your experience on the Airbnb platform.
As explained above, in order to provide guest travel Insurance, we share the Personal Information we Collect with Aon UK and Europ Assistance. We have established the necessary means to ensure an adequate level of data protection for any information transferred outside the UK. For any information transferred from the EU to the United Kingdom a European Commission adequacy decision applies. We have also put in place standard contractual clauses within Airbnb and with the relevant third parties to protect personal data and comply with data protection law. We will provide further information on the means to ensure an adequate level of data protection, such as a copy of the EU Model Clauses, on request. If you would like to receive such information please reach out to us at dpo@airbnb.com.