This travel insurance plan is offered by Airbnb Insurance Agency LLC of New York, NY (California license number 6001912, New York license number 1614472) (“Airbnb Agency”), which is licensed as an insurance agency in all states of the US and the District of Columbia, administered by Customized Services Administrators, Inc. of San Diego, CA (California license number. 0821931), which does business as Generali Global Assistance & Insurance Services, and underwritten by Generali U.S. Branch of New York, NY (NAIC #11231) (“Generali U.S. Branch”). For a complete summary of license numbers, please refer to the end of this disclosure statement.
This travel insurance plan is available to U.S. residents only but may not be available in all jurisdictions of the U.S. The insurance policy benefits and services are described on a general basis, and are subject to certain conditions and exclusions apply. Please read your insurance policy carefully. Airbnb Agency may receive compensation for sales of insurance through this platform. Any technical questions about the terms and conditions of the travel insurance offered—or the adequacy of your existing insurance coverage—should be directed to Generali U.S. Branch.
Generali U.S. Branch operates in the following jurisdictions under these names:
This travel insurance plan provides insurance coverage for your trip that applies only with respect to the covered Airbnb travel booking. You might also have other insurance policies that offer similar benefits, but may be subject to different restrictions depending on your other coverages. You may wish to compare the terms of this travel insurance plan with your existing life, health, home, and automobile policies, as well as any coverage you have through your credit card program(s).
The purchase of this travel insurance plan is not required in order to purchase any product or service offered to you by Airbnb, Inc.
The quoted price for this travel insurance plan includes the insurance premium and the cost of non-insurance assistance services. You may obtain additional information about the terms and conditions of the travel insurance plan by reviewing the policy, and may obtain information on the pricing of the insurance and assistance services by emailing customerservice@us.generaliglobalassistance.com or calling 866-757-0010.
The information contained in this disclosure herein is not part of an insurance policy and may not be used to modify any insurance policy that might be sold by Airbnb Agency or issued by General U.S. Branch. In the event any relevant insurance policy forms are inconsistent with any information provided herein, the language of the policy forms shall govern.
This plan is subject to certain terms, conditions, and exclusions. Please read your policy carefully.
Your travel insurance policy includes a provision for a free-look period, during which your premium is fully refundable. After the free-look period has ended, your premium becomes nonrefundable, unless otherwise stated in the terms of your policy.
California: For additional information, California offers a toll-free consumer hotline at 800-927-4357.
New York: Airbnb Agency is an insurance agent licensed by the State of New York. This license authorizes Airbnb Agency to engage in the following activities:
The role of the producer in any particular transaction typically involves one or more of these activities. Compensation is paid to Airbnb Agency, as outlined in the insurance contracts sold by Airbnb Agency. Guests can contact Airbnb Agency to request information about the compensation expected to be received by the producer based in whole or in part on the sale of the insurance.
Delaware: You might have other insurance coverage that offers similar benefits to travel insurance–so we suggest you check out the policies you currently hold.
Maryland: You might have other insurance coverage that offers similar benefits to travel insurance–so we suggest you check out the policies you currently hold. When you purchase travel insurance, the travel insurance coverage becomes your primary coverage. The Commissioner may be contacted to file a complaint at: Maryland Insurance Administration, ATTN: Consumer Complaint Investigation Property/Casualty, 200 St. Paul Place, Suite 2700, Baltimore, MD 21202.
As part of your relationship with us, we want to ensure you have all of the information you need to effectively manage your insurance. Our goal is to provide you with as many options as possible for receiving your insurance related documents. You are not required to consent to electronic delivery of communications. If you do not provide consent to electronic delivery of communications, we will give you certain information “in writing”—which means you are entitled to receive it on paper.
By buying an insurance plan from Airbnb Agency, you affirmatively consent to receiving communications in electronic form (“electronic records”).
Your consent: We use electronic signatures as part of our transactions with you. If we receive your consent to do so, we will provide all insurance communications to you as electronic records, at our sole discretion.
Your consent covers all communications relating to any insurance plan. From time to time, you may seek to buy a new insurance plan from us. When you do, we may remind you that you have already given us your consent to use electronic records and signatures. Declining the use of electronic records and signatures for a new insurance plan does not withdraw your consent for any other insurance plan.
We sometimes provide you with communications in paper, even if you have chosen to receive them electronically. In the event that we later provide these communications in electronic form this consent will automatically cover those communications as well.
Paper copies: If you want a paper copy of electronic records, contact help@generalitravelinsurance.com to request the record in paper.
Withdrawal of consent: You have the right to withdraw your consent at any time. Your consent is in effect until we receive notice that you have withdrawn it. After we have had a reasonable opportunity to act upon your notice, your withdrawal will become effective.
To withdraw your consent please contact insurance-agency@airbnb.com.
Your email address: If there are any changes to your email or other electronic address, notify us at 1-844-234-2500. Be aware that, where permitted by law, electronic records can include notices of nonrenewal and cancellation–so we suggest updating your email address if it changes.
Hardware and software requirements: To receive electronic records, you must have the following equipment and software:
If changes to our hardware or software requirements create a material risk to your ability to access or keep your electronic records, we will give you notice of the revised requirements.
By hereby providing your consent, you also confirm that you have an active email account; you have the hardware and software described above; and you are able to receive and review electronic records.
Your privacy. Airbnb Agency and Generali U.S. Branch may share personal information among each other as necessary to facilitate the offering of the plan. For example, Airbnb Agency will share information such as your name and address, booking number, listing address, and trip dates in order for Generali U.S. Branch to create your travel insurance policy. Generali U.S. Branch will share certain claim information such as claim type, status, and when it was processed to assure the effectiveness of the program. Each company may use your information to improve the quality of its products but will not sell or share your information with non-affiliated third parties. Subject to your notification preferences, the Agency may send you promotional emails to encourage you to protect eligible bookings you’ve made on the Airbnb platform with travel insurance. Airbnb Agency will process your personal information in relation to offering the insurance plan in accordance with the Airbnb platform privacy policy. Generali U.S. Branch will process your information in relation to administering the insurance plan in accordance with its privacy policy.
Airbnb Payments collects your premium payment on behalf of Airbnb Agency. The total charges shown at checkout, for premium payments and fees related to other services purchased through the Airbnb Platform, might appear as a single charge to your payment method. Collecting premium payments is considered a Payment Service as defined in the Payments Terms.
Please review the Generali Privacy Policy and Terms of Use.
If you knowingly present a false or fraudulent claim for payment of a loss or benefit or knowingly include false information in your application for travel insurance, you engage in illegal activity and expose yourself to criminal penalties such as: restitution, fines, imprisonment, or a combination of penalties.
If you include false, incomplete or misleading information in your application for Guest travel insurance with the intention to knowingly defraud or deceive an insurance company, you become subject to criminal penalties under state law.
If you knowingly present a false or fraudulent claim for payment for a loss or benefit, or knowingly include false information in your application for Guest travel insurance, you engage in an illegal activity and expose yourself to criminal penalties such as fines or imprisonment.
If you knowingly present a false or fraudulent claim for payment of a loss, you engage in an illegal activity and expose yourself to criminal penalties such as fines or imprisonment.
If you knowingly include false, incomplete or misleading information to defraud or attempt to defraud an insurance company, you engage in an illegal activity. You might be subject to criminal and civil penalties, such as imprisonment, fines, denial of insurance, and civil damages.
If an insurance company or its agent provides false, incomplete or misleading information with the intention to defraud or attempt to defraud you, the policyholder or claimant, out of the settlement award payable from insurance proceeds, report them to the Colorado Division of Insurance in the Department of Regulatory Agencies.
If you include false, incomplete or misleading information to knowingly injure, defraud or deceive an insurance company, you engage in an illegal activity.
If you include false, incomplete or misleading information to purposefully defraud an insurance company, you engage in an illegal activity. You might be subject to criminal and civil penalties, such as imprisonment, fines, denial of insurance, and civil damages.
If you knowingly and with intent to injure, defraud, or deceive any insurance company include false, incomplete or misleading information in any statement of claim or an application, you engage in a felony of the third degree.
If you knowingly present false, incomplete or misleading information to intentionally defraud or deceive an insurance company, you engage in a felony.
If you knowingly present a false or fraudulent claim with the intention to defraud an insurance company, you engage in a felony.
If you knowingly provide false, concealing or misleading information with the intent to defraud an insurance company or its agents, you engage in insurance fraud. This covers any written, oral, or electronic communications that are part of your insurance application or claim for any benefit from your insurance policy.
If you knowingly include false, concealing or misleading information to intentionally defraud or mislead an insurance company, you engage in an illegal activity.
If you include false, incomplete or misleading information to purposefully defraud an insurance company, you engage in an illegal activity. You may be subject to penalties such as imprisonment, fines, or denial of insurance benefits.
If you knowingly present a false or fraudulent claim for payment for a loss or benefit, or knowingly include false information in your application for Guest travel insurance, you engage in an illegal activity and expose yourself to penalties such as fines or imprisonment.
If you knowingly present a false claim to purposely defraud or help defraud an insurance company, you engage in an illegal activity.
If you knowingly include false, incomplete or misleading information in your claim to purposely injure, defraud or deceive an insurance company, you engage in an illegal activity, and might be subject to criminal and civil penalties as provided in RSA 638:20.
If you include false or misleading information in your application for Guest travel insurance, you expose yourself to criminal and civil penalties.
If you knowingly present a false or fraudulent claim for payment or knowingly include false information in your application for Guest travel insurance, you engage in illegal activity and expose yourself to civil fines and criminal penalties.
If you knowingly include false, concealing or misleading information in your application for insurance or statement of claim to intentionally defraud or mislead an insurance company, you engage in an illegal activity. You may be subject to civil penalties not to exceed $5,000 and the stated value of the claim for each violation.
If you include false or deceptive information in your application or statement of claim to intentionally defraud or facilitate fraud against an insurance company, you engage in an illegal activity.
If you knowingly include false, incomplete or misleading information in your claim for proceeds of your insurance policy to intentionally injure, defraud or deceive an insurance company, you engage in an illegal activity.
If you knowingly include false, concealing or misleading information in application for Guest travel insurance or a statement of claim to intentionally defraud or deceive an insurance company, you engage in an illegal activity.
If you knowingly include false, concealing or misleading information in an application or statement of claim to intentionally defraud or mislead an insurance company, you engage in an illegal activity and might be subject to criminal and civil penalties.
If you engage in the following activities, you expose yourself to civil and criminal penalties:
Penalties for the above activities might include:
If you have aggravating circumstances, the penalties might be increased to a maximum of 5 years.
If you have extenuating circumstances, the penalties may be reduced to a minimum of 2 years.
If you knowingly include false, incomplete or misleading information to intentionally defraud an insurance company, you engage in an illegal activity. You may be subject to penalties such as fines, imprisonment, or the denial of insurance benefits.
If you knowingly include false or fraudulent information in your claim for the payment of a loss, you engage in an illegal activity You may be subject to penalties such as fines and imprisonment.
If you knowingly include false, incomplete or misleading information to intentionally defraud an insurance company, you engage in an illegal activity. You may be subject to penalties such as fines, imprisonment, or the denial of insurance benefits.
If you knowingly include false, concealing or misleading information in your application for insurance or statement of claim to intentionally defraud or mislead an insurance company, you engage in an illegal activity.
Below are the insurance licenses by state and license number. Airbnb Insurance Agency LLC’s National Producer Number is 19510537.
Alabama - 3000895717
Alaska - 3000945908
Arizona - 3000943767
Arkansas - 3000895718
California - 6001912
Colorado - 651859
Connecticut - 2681782
Delaware - 3000895759
District of Columbia - 3000895735
Florida - L110048
Georgia - 212824
Hawaii - 19510537
Idaho - 784471
Illinois - 3000943856
Indiana - 3557139
Iowa - 3000943937
Kansas - 19510537
Kentucky - DOI-1088727
Louisiana - 860810
Maine - AGN359255
Maryland - 3000895766
Massachusetts - 19510537
Michigan - 128198
Minnesota - 40690153
Mississippi - 15038397
Missouri - 3000898436
Montana - 3000895736
Nevada - 3556142
New Hampshire - 3000895689
New Jersey - 3000895641
New Mexico - 3000898830
New York - LA-1614472
New York - PC-1614472
North Carolina - 1000709560
North Dakota - 3000895728
Ohio - 1423526
Oklahoma - 3000895778
Oregon - 3000900126
Pennsylvania - 1059542
Pennsylvania - 950081
Rhode Island - 3000895789
South Carolina - 3000895631
South Dakota - 10027331