Suggestions will show after typing in the search input. Use the up and down arrows to review. Use enter to select. If the selection is a phrase, that phrase will be submitted to search. If the suggestion is a link, the browser will navigate to that page.
How-to • Home host

When a guest asks to visit your home before booking

Your safety and comfort are just as important as those of your guests. If someone asks to visit your place prior to booking, let them know it’s not possible. For safety, Airbnb only releases contact information for hosts and guests after a reservation is confirmed.

Other ways for guests to get a sense of your place

Make sure your listing is up to date and encourage guests to review your listing description and photos. You can suggest they check out other guests' reviews and offer to answer any additional questions they might have.

Stay protected on the Airbnb platform

Be sure to keep all messages and booking and payment directly on the Airbnb website or app. This helps ensure your protection under the many safeguards we have in place for you.

Did this article help?

Related articles

  • How-to • Guest

    Visiting a place before booking

    To help ensure the safety and privacy of guests and Hosts, complete your booking before asking to visit. We only release contact information...
  • Legal terms

    Host Damage Protection Terms (Archive)

    Please note: These Host Damage Protection Terms contain an arbitration agreement and class action waiver that applies to all claims brought ...
  • How-to • Home host

    Receiving an Airbnb.org emergency stay request

    Receiving an Airbnb.org emergency stay request means you have a chance to make a meaningful difference in someone’s life. You may be helping...
Get help with your reservations, account, and more.
Log in or sign up