How can I keep my account secure?
Review the tips below to learn more about how you can help keep your account and information secure.
If you log in from a new place or make a change to sensitive account information, we may ask for some information to help confirm it’s really you. Specifically, we may ask you to enter a security code sent to your phone or email address, or verify some of your account details. We may also send you an account alert just in case another person is accessing your account. If you think someone has logged in to your account without your permission, immediately review your account by going to Review Your Account.
Make sure your password is at least 8 characters long, and try to use a mix of letters, numbers, and special characters (e.g. #, $, , !). The password you use for your Airbnb account should be different than the passwords you use for other websites, like your email, bank account, or social media. That way, if one of your other accounts is compromised, it's less likely to impact your Airbnb account.
A few general guidelines to help you stay safe online:
- Always log in at https://www.airbnb.com: Check any page's URL before you enter your login info—when in doubt, you can always type https://www.airbnb.com directly into your browser.
- Ensure that “https://” is at the beginning of the URL. This means that your connection is encrypted, protecting the integrity and confidentiality of data sent between your computer and Airbnb. Some browsers may also show a lock icon next to the URL to confirm that it’s secure. Airbnb will try and force your browser to use HTTPS, but this may not work for all browsers.
- Keep your devices and software up to date: Device manufacturers and software providers often provide updates that address security risks and introduce new security protections.
- Install antivirus software: Install antivirus software from a trustworthy source to detect, prevent, and remove common viruses or other types of attacks.
- Check the sender: Don't click any links or download any attachments unless you know and trust the source.
Off-site payments and messages
Airbnb will never ask you to pay elsewhere—and we ask that you keep all payment and communication on the Airbnb platform. Don't share your email address before a booking is accepted or transfer funds outside of the Airbnb system, and always carefully examine emails claiming to be from Airbnb. We’ll never ask you to exchange money outside of Airbnb or send us your password information over email.
If you encounter a suspicious profile, listing, or message thread, flag it for review. If someone emails you asking you to pay or accept payment off-site, let us know right away.