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    Coronavirus outbreak
    The World Health Organization has declared the coronavirus outbreak a global health emergency. Impacted hosts and guests can find info on our Extenuating circumstances policy for coronavirus page.

    My neighbour is an Airbnb host. What do I need to know?

    We consider neighbors a part of the Airbnb community. Here's some information about our service, and a way for you to share any concerns with us.

    Airbnb takes trust seriously

    We're committed to helping our community build and maintain trust. That's why we've provided tools to help our community make the right decisions when it comes to hosting or traveling. Read more about our Trust and Safety initiatives.

    Airbnb encourages responsibility

    We encourage hosts to think carefully about their responsibilities. We understand that hosting comes with a commitment to neighbors and to the community. Read more about our take on responsible hosting.

    Neighbors can report concerns directly to Airbnb

    We know that issues can arise. If your neighbor is an Airbnb host and you want to report a disturbance—whether that’s excessive noise, a disruptive party, or unsafe behavior—visit Airbnb's Neighborhood Support page, which provides a link to local emergency services and our Neighborhood Support team phone number. Once an issue is reported, we’ll send you confirmation email explaining what happens next.

    If you have more general questions about how Airbnb works, browse our Help Center.