How the Resolution Centre helps you
Need to send or request money for things related to your Airbnb trip or Airbnb Experience? No problem! Go to the Resolution Centre to open a refund or payment request.
You have up to 60 days after your reservation’s checkout date to submit a Resolution Centre request.
One thing to note: You may need to add a payment method before sending or requesting money through the Resolution Centre.
Need more help?
Every now and then, Hosts and guests aren’t able to make it work. If you haven’t come to an agreement within 72 hours, you’ll see the option to ask Airbnb to help you mediate.
From there, a dedicated team member will review the info provided by everyone, and ask questions (if necessary) before making a final decision.
Getting reimbursed for damage
If a guest causes damage during an Airbnb stay, you can file an AirCover request through our Resolution Centre. Learn about the process.