Find out how you’ll receive eligible refunds.
Refunds are issued to the original payment method that you used when you booked the reservation. In many cases, you’ll notice both a payment charge and a separate refund amount on your payment method.
If your original payment method’s account was closed, the refund sent by Airbnb won’t process. If this happens, you can contact your bank or financial institution to locate it. If you currently have an account with them, they may be able to transfer the refund to your new card or account. In some cases, they may send you a cheque for the refunded amount instead.
If you need the refund details to provide them, you can contact Airbnb—we can provide you with the details, including a reference number that your bank or financial institution can use.
If you cancel within the first 24 hours after booking, we may not have charged your payment quite yet and only placed a hold on your payment method. In this case, we’ll simply remove the payment hold, which is often an invisible backend process.
If you cancel a reservation in which you used a coupon to pay, the coupon can’t be used again.
If your host cancels a reservation in which you used a coupon to pay, your coupon code will remain active and can be used toward another reservation. Find out more about what happens to the coupon you used if your host cancels.
Refunds for booking credit are subject to your host’s cancellation policy and may be refunded as credit that can be used again. Read more about how booking credit works.
Eligible refunds will be initiated by Airbnb as soon as you cancel the reservation, but how long it takes for you to receive the money depends on your bank or financial institution. Find the average refund timelines.