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Account security

How-to
How to check if an Airbnb email or website is authentic
Fraudulent emails and websites often have an urgent tone and threaten account suspension. When in doubt, start at the Airbnb home page.
How-to
Help secure your account
Explore different ways of keeping your info safe through multi-factor authentication, password strength, and more.
How-to
Create a strong password
Avoid common password mistakes. Use a unique password with special characters to create a strong password.
How-to
Review recent logins
You can review the login history of your Airbnb account, including time, browser, and approximate location.
How-to
Add and use two-factor authentication
Two-factor authentication adds an extra level of security to your account and helps protect your personal info and payout details.
How-to
How emails are anonymized for sharing
We don't share your personal email address even after you have a confirmed reservation.
How-to
Unauthorized account access
You can review your account and follow the instructions to undo any changes that were made without your permission.
How-to
Report suspicious messages
If you get a suspicious message, let us know by contacting us or flagging it in your Messages.
How-to
Airbnb and your personal info
Most data associated with your user account is deleted when you close your Airbnb account. However, some data is kept longer as required or permitted by law.
Community policy
User screenings
If we have at least a first name, last name, phone number, and city and country of residence for a user with a new booking or a new listing, we may perform a screening.
How-to
Understanding your personal data file
Get general information to help you better understand and navigate through the contents of your account data file.
How-to
Understand account login notifications
When you log in to your account from a new device, we’ll send the last trusted device a notification to confirm that it was you.
How-to
AirbnbLove and &Open emails
From time to time, we like to send Hosts and guests a little something to say thanks or help celebrate a special moment—we call this AirbnbLove.
How-to
Emails from Medallia on behalf of Airbnb
From time to time, we like to send Hosts and guests a little something to say thanks or help celebrate a special moment—we call this AirbnbLove.
How-to
Sharing and disclosing information with other Members
To help facilitate bookings or other interactions between Members, we may share information in certain situations.

Account security

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