Reviews
Reviews
General info
- How-to
Reviews for stays
Our community relies on honest, transparent reviews. Hosts and guests write reviews once the stay has ended. - How-to
Reviews for Experiences
Our community relies on honest, transparent reviews. Hosts and guests write about their time once the experience has ended. - How-to
Writing a review
Want to rave about your recent guest or trip? We love that. Head to Reviews on a web browser to get started. - How-to
Editing a review you wrote
You can edit a review you’ve drafted until your review is published. - How-to
Responding to reviews
You can post a public response to reviews that others leave for you, but you can't remove them. Reviews are only removed if they violate our… - How-to
Star ratings
Star ratings allow guests to rate your Airbnb stay based on communication, general cleanliness, overall experience, and more. - Community policy
Airbnb's Reviews Policy
Our policy helps ensure helpful, informative, and accurate reviews for guests and Hosts. - Community policy
Retired article 548: Airbnb's Dispute Moderation for Reviews
Learn about Airbnb’s process on moderating reviews and how that can affect your standing as a host or guest. - How-to
Reviews for Airbnb.org stays
These reviews work differently from regular stays—guest reviews are private and Host reviews are public.
For guests
- How-to
Time frame for writing reviews
You have 14 days after checkout to write a review for a trip. You can also send your Host a note using your Airbnb message thread. - How-to
Can I leave a review for my host if they cancelled my reservation?
If circumstances arise, and your host cancels your reservation, there are a couple of options available to leave a review.
For hosts
- How-to
Why aren’t my reviews shown in order?
Reviews are ordered based on several factors that are helpful for guests, from how recent the review is, to the language of the reviewer. - How-to
Why did I get a review that says I cancelled?
If a reservation is cancelled, an automated review will be posted to your profile. - How-to
How do ratings and reviews work for co-hosts?
Reviews will show up on the listing page as well as the profile page for the listing admin.