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Find a place to stay
Booking your trip
Become a host
Resolving a problem
What should I do if something's missing or not as expected when I check in?
I can’t find my reservation
I can’t get in touch with my host.
What happens if my host cancels my reservation?
What is the Resolution Centre?
How do I request an additional refund from my host?
What should I do if I break something at the place I'm staying?
How do I handle a disagreement with my host after a trip?
What should I do if I forgot something at a place I stayed?
How do I request a refund from my host for a problem I encountered at their place?
What should I do if my host needs to cancel?
What if a host informs me that the listing I already paid for is now unavailable but they have an alternative?