Great check-in experience100% of recent guests gave this home’s check-in process a 5-star rating.
Great location100% of recent guests gave this home’s location a 5-star rating.
Self check-inEasily check yourself in with the lockbox.
Fully furnished penthouse apt with 2 bedrooms, 2 bathrooms, ~1000 square feet, 2 blocks from Parque Calderon.
Within walking distance to local produce and goods markets (300 meters), supermarkets close by, many fine restaurants in the area.
Laptop friendly workspace
1 queen bed
1 queen bed
Not suitable for children and infants
No parties or events
Check-in time is 12PM (noon) - 2PM
Check out by 12PM (noon)
Self check-in with lockbox
We had to cancel second month due to internet issues. Not fast enough to work on line. 3 weeks cost $900. Plus a mattress for 3ed person
Response from Robert:
Hi Peggy -- sorry to hear that your experience was negative. 1) Your group selected an apartment that had a single bed, after declining the offered apartment that was suitable for three persons in your group, 2) I upgraded the internet to 10Mb as you requested and the loca internet provider installed, I'm sorry that it wasn't adequate to your work needs but ISPs available in old town are limited (just to make it clear the tested internet speed in the apartment was about 6.8 Mb download and .5 Mb upload), 3) Your group signed for the apartment under long term rates; when you decided to cancel the second month I waived the AirBnB cancellation fee and 30 day notice penalties. The $900 fee included additional charges incurred by changing the internet speeds from the 3.6Mb plan to the 10Mb plan. We went to etapa three times to get that done for you. Because, Ecuador. 4) The mattress was a choice made by your group; you selected the rooftop apartment with a nicer view which only had one bed. In order to sleep three, you purchased another mattress. I still think you were good guests; but I had a need to respond to what I thought was an undeserved negative review given the attempted accommodations to your needs.
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