We want to thank you for spending your time and give us your opinion. We do agree with you with the fact that windows screens would be useful, and we already programmed to install them, like we did when we renovated the old existing kitchen with the new one. Concerning missing utensil I think there is everything you need, also cupboards as I bought three different sizes of them, so I think you simply did not see them.
Anycase, I don’t consider correct your judge about the late arrival fee: check in is free till 7 pm, then costs 30€ till 9 pm and finally 50€ till 11 pm: you arrived Sunday night at 11.30 pm, so later than the maximum check in window, and we still were there smiling and ready to welcome you with plenty of recommendations about the town and explanations on the apartment itself. 50€ are more than adequate (and you wrote us late arrival fee was not a problem for you being aware of it from the apartment description).
Last, but not least, 2/5 for a 100 square meters apartment at the paid price (in Venice) is a really poor and non sensed evaluation.
Giacomo & Giulia