I'm truly sorry that Bill was so upset by this reservation! There was a major misunderstanding with this guest, as you can see! :( Bill was booked and all set, but he would never believe me, or Airbnb, that everything was good to go! He booked the day before check-in and immediately started contacting me for early check-in, at which time I informed him that he would have to ask the resort directly the next day. Instead of waiting, he then immediately started calling the resort to try to get early check-in, which they couldn't guarantee at that point! He never even gave them time to receive and process his reservation into their system in order to try to help him! He literally called me 10 times in a 24 hour period worrying about his reservation! When I assured him that everything was fine, he didn't believe me and continued to pester Airbnb and the resort staff as well! He then told me, on the day of check-in (after waking me up at 6:30am on the 4th of July), that he went ahead and got a hotel room instead. I assured him again at that time that his reservation was all set and that he wouldn't have a problem checking-in, but I still gave him the choice to stay at my place or to cancel and get a refund. He chose to cancel the reservation with me, so I went outside of my cancelation policy and gave him a full refund to be nice and honestly so that I never had to hear from him again! Needy nightmare of a guest! Ugh!!!