Loft type open space familial aménagé avec amour avec son petit jardin privé au coeur du nouvel eco quartier de la ZAC Pajol. Calme, lumineux, atypique et aéré.
Laptop friendly workspace
No smoking, no pets.
Even though we read plenty of good reviews of the place, unfortunately our stay was not a smooth one.. We booked the place a few months before the trip. As a routine, I started contacting the host about 10 days before the trip for more details on check-in process. But this time t…
Response from Fabien And Rachael:
Just few responses: - when Lin contacted me, we were away and did not have qny interent connection for several days; this is very rare but it was out of our hands and we got back to him, reassured him, reoffred him the flat as soon as it was possible; it was all was sorted within a couple of hours. I understood Lins anixety and reassured him straight away. - as for the boiler/hot water probmem (just one switch to turn back) and the gaz (changing the bottle which we do once year or so), it is unfortunate, very unusual and extremely bad timing that both went wrong during their stay - but it was all fixed and dealt with as soon as we got Lin's message. - for the interaction with the lady in charge of the cleaning/ keys (we were away and her name is Sharmeen), it seems that there have been few language/cultural issues here. However I took Lin's complaint seriously and Sharmeen excused herself to them when I told her that Lin thought they had been offended. I note that this is missing from Lin's account. We take the well being of our guests very seriously and because I appreciate that a series of bad timing experiences had happened, I offered a compensation of 50 euros cash to Lin. He was very happy to take it but he seems also quite reluctant to mention it in his review. I also want to add that Sharmeen has often managed the flat on our behalf and we have always had super positive comments (please check). As for the missing speaker, it has happened several times in the past that guests have forgotten items and we always post them back. When we cleaned the flat after Lin left we did not find any left belongings - if we had found it we would have of course posted it back o them....
We're a french/english couple with two small boys and have been living in Paris for many years. We've converted with love this old parisian atelier in a bright and unusual loft to make it our home in a lively and very well located neighborhood. We will be happy to supply you with…
Languages: Deutsch, English, Español, Français
Response rate: 40%
Response time: a few days or more
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