We stayed at this airbnb in mid July for 3 weeks as part of our international move from the US.
*Location near Hyde park is excellent. Very convenient to the Paddington tube. Lots of restaurants nearby.
*The flat itself is very large and roomy for our family of 4.
*The flat had a good amount of supplies - laundry detergent, toilet tissue, trash bags, etc. The kitchen has loads of supplies.
*The wardrobe in the main bedroom was very spacious.
*All of our interactions with Caroline and Craig were very friendly and pleasant.
*The check in person (Carol) was over an hour late. We had an 11:00 appointment and were right on time. When I called from the stoop at 11:30 she hadn't even left Kensignton yet. When she finally got there she said she doesn't like to wait on people who are late so she waits until the renter calls her. Hmmm.... so we waited with our two small children and 8 suitcases on the curb for over an hour so that you would avoid the possibility of waiting?!? What is the purpose of having an appointment?
*The flat itself was filthy. The furniture was sticky and worn, the floors were dirty, the walls were dirty. We covered the furniture with extra bedding so that we could sit on it. The mattresses are stained, the duvet inserts are stained. The arms on the chairs are worn down and cracking.
*The place had an odor that never went away. Musty dusty smell. It hits you in the face when you walk in.
*I spoke with the owner about the dirty state of the flat and he offered to send a cleaner. I agreed and asked for a day and time and he never responded. A few days later the cleaner dropped in without notice. She was clearly not happy. I had to quickly get my children dressed and out of the way. However, he did offer to refund our cleaning fee.
*When I came back after the cleaning the flat was still dirty. The mop she used was in the closet and filthy. She is using an old dirty mop and clearly just moving dirt around the floor - which I think may be what is creating the smell.
*We dealt with black ants in the flat the entire time we were there. They would go away for a bit and then we would have a meal and they would all come out again.
Overall, I would never recommend that someone use this flat until they do an incredibly thorough deep clean. The place does not need someone to dust and wipe the windows - it needs to be actually cleaned - which I do not think has happened in quite some time. And the furniture just needs to be entirely replaced.