Dear Rebecca. Thanks for your feed-back. As you know we do our outer best to accommodate our guests. Following your feed-back, we did make some improvements to the flat: new dining furniture and new lighting and furniture in the kitchen and bathroom
However having carefully read your review, there are several things that stand out as not entirely fair. 1. Airbnb should automatically provide the address of the flat so we are sorry if you didnt have it but we cannot be blamed for it. I did however send you before your arrival a phone number in case you had difficulty/delay finding the flat. In addition, we accommodated your late check-in request. Yet you gave us a low rating for check-in. 2. You omitted in your review to note that the few small problems you flagged were fixed within the first day. 3. You also didn’t refer to the fact that following your (unusual) request i agreed for you and your family to use our family bicycles. And finally i provided some tips on places to go cycling, which you did appreciate but not reflect in your rating.
Our flat is in a beautiful epoque villa in a unique location 50m from Santander best beach. But it is also decorated in a sleek and fresh way offering real comfort. And most importantly we are dedicated to make all our guests stay a great experience (as all other comments reflect). This is why it offers a unique value for quality.