We made the check in at 2am in the morning. Normal Check in takes 30 min, it tooks more than one hour with Sapna. During the stay of Sapna 7 days: 28 mails 1 or 2 phone call from her everyday 6 phones call from Airbnb She phoned us everyday for a new problem, oven, washing machine, coffee machine, dryer. Everything was a problem. She asked for money since the first day she wanted 30% discount on the total price. She phoned Airbnb, and airbnb, started phoning us, almost everyday also. She said to airbnb that she could not understand us because we were not speaking english (Website hidden by Airbnb) we do not speak english?...) and the checkin had not been made in english. We spent 2 hours with sapna to explain how was working the washing machine and the dryer (She obliged to our colleague to stay 2 hours with her to watch and check if washing machine will be work until the end...and surprise: Yes, everything worked and clothes were cleaned). She complained and sent videos and pictures of differents things in the apartment. And asked for money in return. We totally agree on the fact that Sapna had a problem with the A/C in this apartment during two days, we tried to manage this problem as fast as possible and in two days the A/C system was changed (we brought fans). We offered 10% discount for this problem which has been now solved. Our conclusion is that Sapna is a very unusual Guest, we had the feeling that she was playing with us during all her stay to get some money back. We are happy to finish our experience with her.