Hi Sharon, Thanks for the kind words.
As to the "3rd floor 60 stairs" comment, I specifically state that in the studio description, PLUS I repeated it again in my first response to your booking request here so you'd be aware before booking. You made it seem like it wasnt communicated to you which is a bummer.
As to your other observations or concerns, it would have been nice if you would have pointed them up with me in real time as you did with the request for the extra cover for the small window which you got immediately when asked for it, I could have helped or at least get a chance to.
I believe its all about direct open and honest communication. with hopes that communication will improve next time.