Thanks for your review Flávia. The apartment was professionally cleaned, as it always is, one day prior to your arrival. This is a classic pre-war NYC apartment, so it'll never feel as pristine as a new-construction apartment, even after being cleaned. We've been told that the mold you mention in the bathtub is not actually mold; multiple cleaning people have tried to remove it and unfortunately it's a stubborn mark that has been there since we moved in. Unfortunately for a family of four like we have, space is tight in NYC apartments so yes, personal stuff will inevitably be in the cabinets but I did leave the two top drawers of the dresser in the master bedroom empty for your use, and there were extra hangers available in the closets. The apartment is so large that storage shouldn't have been an issue. The keys as mentioned to you were left with the doorman and he did need a few minutes to find them, but I don't feel that's a big deal. As you mentioned, my husband and I got back to you immediately to rectify the situation. I'm glad you noted the large size of the apartment and the fantastic location--it really is the best! Thanks again and hope you enjoyed your trip.