Hi Milly, thanks for leaving a review and it is great to see that you enjoyed the location, I hope you had a wonderful time in Edinburgh. We are very sorry for the delay with the cleaner, there was an issue with the scheduled cleaner so we quickly found someone else to prepare the home for you which did unfortunately impact your arrival time. We are sorry about the cutlery as well, we will address this with the cleaner to help ensure that future guests have a lovely stay. The sofa beds are not always made up as we have been told that this can restrict the living room for socialising but thank you for your feedback. Thanks for again for your review and sorry for the delay with the cleaner. All the best.