Thank you dear brother for your review but more then that your time with us.
I am happy that you found us helpful and caring , we all try to do our best to please our guests. Its such a joy to know you enjoyed our breakfast, internet and found us caring and helpful.
Water Pressure- We are sorry about all the problems you have faced in our house, i remember you mentioned the water pressure one day in the morning at the time of breakfast but it was the same day when they water tank was empty, no one else complained about it after the tank was FULL including you, if you would have mentioned it i would have happily shifted to another room so you can enjoy and experience a better Indian shower.
Water Heater- In all of our rooms we have personal water heaters and the amount of hot water depends on how long you keep the water heater on, so simple Math would be the longer you would keep the water heater on the more would be the amount of hot water you will get. I am sorry again that our team was not able to inform you about this and assumed you would know this.
Dirt/Dust - No one else complained about this issue before or during the time when you were here but i would like to thank you for bringing this into our notice, I wish you would have mentioned this during your stay so we would be able to resolve the issue. Vikram our manger ( also coordinator of one of our youth centres ) was at least spending 3 to 5 hrs everyday with you and if you would mentioned this to him gladly we would have cleaned the tank. As you have mentioned before we are always helpful and caring towards our guests and really it would be a pleasure to clean it for you in no time. (Normally we clean our water tank every month , this is our normal process)
Veg Kitchen - Behind your room door there is a sheet which says daily plan where every guest can fill what they wish us to help them with and it also includes a section which talks about breakfast, lunch and dinner. We would be happy to offer a wide variety of Indian vegetarian food to our guests on demand.
In-spite of being a Vegetarian house ( for religious reasons ) we did allowed your to bring meat into our house and our kitchen ( can be a big deal for a lot of Hindus ) and did not took it as offence or considered you as an insensitive person.
As far as my memory goes it was 1 time when you had a dinner with us, i am sorry that the 1 dinner which you had with us made you think we would have monotonous dinners. I am shocked it came to your as a surprise that our kitchen is Vegetarian as its clearly mentioned in the listing that on demand we provide Veg food. Did you checked and read the profile properly ?
Location - We never claim to be close to the old town, our homestay is located in the new city and just 2 to 3 kms away from the biggest mall of Udaipur. We expect from our much educated guests to read our profile properly before staying with us. The approximate distances to monuments and places of interest are mentioned in our listing.
Price - Our place is not for backpackers, its a socially responsible homestay and the money we generate here goes into supporting our staff ( who are all from villages ) and funding our social projects in rural areas around Udaipur. No one in the past felt the price was higher for the stay , a few meals included, pick up, drop off , transportation to and from the village education projects, never breaking three different internet connections, open kitchen to use and raw cooking material.
Important - Jose in totality i am both sorry that you did not enjoyed your time with us and disheartened that you did not even accepted the cards made by the kids from the village centre whom you spend all these days. Our Homestay is not about making money from tourists its about creating connection with like minded and like hearted people.
I will be happy to refund you the whole amount of money for your stay. Please email me here on air bnb with your (Hidden by Airbnb) details and i would gladly refund you the whole amount i have received for your total stay.
For us most important is customer satisfaction.