Thank you for your positive feedback.
I am somewhat astonished however that you mention 'fines' and 'extra charges' The only extra charges that may apply is if you invite additional guests in excess of the 16 for which you had paid.
The rules are strict, no guests are permitted to stay at the property unless they have paid to do so and this number should not exceed 22 as my insurance would not cover any claims should they arise. I would suggest that the stress that you encountered was probably due to the fact that you had to find accommodation at the last minute for the 9 additional guests which you had invited to my property. When you told me that you had invited so many additional guests, my first reaction was to cancel your booking and you would have lost your booking and your money would not have been refunded as you had not abided by the house rules. However, I made an exception and indeed also allowed you to use my private coach house to accommodate your additional guests, free of charge and as a gesture of goodwill. I am therefore extremely disappointed that you have cause to complain! You will note that I have not left you a 'glowing report' in particular with your accuracy and cleanliness. It is indeed fortunate that I have only had one other guest who has abused my trust and I take heart from the fact that I have had the most amazing guests, who have left my house clean and tidy and have had a marvellous time. Future hosts beware that this guest is economical with her accommodation requirements.