We were surprised. We had high expectations from the AirBnB post, reviews and interactions with the host.
- Large bugs inside the house
- No AC or Nets on the windows
- Host was nice until we said we can’t stay and showed his true colors with rudeness in his communication.
As a family with kids and an infant, we picked this place expecting a clean and safe environment for them.
We arrived late and we were tired, the kids were half asleep, but as we walked in, the kids saw a large cockroach inside the house and other bugs. The host himself killed it when we showed it to him.
The bedrooms didn’t have any nets or AC, a wide open window to the wilderness inviting all the bugs.
The kids said they won’t sleep in that place after what they saw, we also didn’t feel it was safe for our 10 months old from getting bit by bugs. So we booked a hotel at a better price and it was very nice.
We contacted the host to ask for a refund, but he replied very rudely and said racist stuff (in AirBnB app).
We escalated to AirBnB but they said we need photos which we didn’t think of taking since we’re not familiar with the process. So our case was closed and all our $350 for two nights were taken.
The host may seem good (he has excellent reviews), the place may seem good (awesome photos), but reality has been the opposite for us. We’ve used AirBnB multiple times before and had a great experience with the hosts and remain friends, but unlike a hotel, it’s a gamble even with good reviews.