Hi Gail. Thank you for your four star review.
I'm so sorry the apartment didn't meet your expectations. It is a large flat by London standards and I haven't had many people complain about the size before. Perhaps where you live you are used to a lot of space. In a city like London we are used to living in smaller-sized places. However, of course, it was your choice to book the place and the measurements were clearly displayed on the floor plan.
The sofa beds are top of the range by an expensive maker called the Futon Company so I am puzzled why you call them cramped and lumpy.
As to the rest of your complaints I am a a total loss.
I always provide clean duvets and duvet covers and there are always extra bedding and extra towels available.
The kitchen is fully equipped and there is a large number of plates and cutlery- more than a complete set for six people in the kitchen. It is pretty easy to find the kitchen- it is the room with the fridge in it. Maybe you were looking somewhere else?
If you had got in contact with me during your stay perhaps I could have helped you find them.
I will check the towels but since the rest of your comments seem totally divorced from reality, I would not be surprised if they are not tiny. and old.
Thank you for your comments and I hope that your next airbnb experience is a better one.