Dear Alesya, thank you very much for your honest opinion. The heating in the house is always turned on. At the time of your stay temperature in the house was set at 21 degrees, after your request we changed the temperature on 23 degrees. The heating turn off automatically when it achieve set temperature, but it didnt go under 23 degrees. I live in the same house and I wasn't cold at all. On the board in my house was my phone number, also in the information card in the room, you could call me anytime. The same with the towels, probably the person who cleans the room forgot to put more towels in your room but you could always ask me to get you some, it wouldn't be a problem. I am very sorry for your inconvenience.