We are disappointed to note that your stay was not as enjoyable as you hoped.
As hosts, we have tried our best to be as accommodating as possible and at no point during your stay did you raise any complaint regarding the room especially when asked whether everything was alright on a number of occasions. We tried our utmost to ensure that your stay was as comfortable as possible especially accepting the very late check-in which was made on the day you arrived and the untidy mess that the room was left in upon your departure from the room.
We are rather taken aback with the suggestion that you felt that we would want to 'look in' whilst you were showering as this is certainly something which is quite offensive/accusatory when we have welcomed you into our home as our guest. We would point out that the door between the house and the room has obscure glass which maintains privacy of everyone.
As regards to the bed, we have not had any complaints about this with guests who have stayed before who have said quite the opposite to us after every stay. We do have another divan bed in the house which could have been swapped but there was unfortunately a lack of communication from your side if this was what you would have preferred.
The location of our property is in suburban London with surrounding woodland and it was never suggested in our listing that it was very close to Central London. There are many cheaper ways into Central London including direct busses (£1.50/45 mins journey) which would have cost a fraction of what you seemed to have paid but again there was no communication from your side to ask for our assistance.
The Airbnb experience being travellers as well as hosts in our experience hinges on the fact that both guests and hosts interact to help getting to know the surrounding area and city. We are dismayed that this opportunity was not taken as we would certainly likes to have helped you get to know London better.
In future, we would hope that you will communicate with your host so that the stay can be as comfortable as possible for everyone. We wish you the very best for your future travels and have given you a positive review from our side to assist in your bookings with Airbnb.