I stayed in Markus's apartment, when my parents came to visit me in Heidelberg. I chose this place because of its central and very convenient location. Unfortunately, it was Markus's first experience of hosting on airbnb, and it explained a lot. His aproach was clearly not professional, unreliable, and very unfriendly. It looked as if he was just offering us his place rather than really hosting and providing service on airbnb. There were problems with both checking-in and checking-out due to very poor communication from Markus' side. When we checked in, Markus was away, and we had to pick up the keys from his neighbours, but the neighbours were not picking up the phone on the day of our arrival, so it was difficult to reach them. Since we never saw Markus throughout our stay, we expected a welcome message with the rules of the house and wifi details, but there was no message left in the flat, and we even did not know how to access wifi and had to figure it out on our own. When it came to storing our clothes and personal belongings in the flat, we realised that all the drawers and shelves (even in the fridge) were occupied, and we had to make space for ourselves and put our things on chairs and tables, which was very inconvenient. There were also difficulties with check-out due to very poor communication (huge delays in Markus's replies and mis-information). Although the cost of this stay was fairly expensive and above the average in Heidelberg, the overall service was way below the average airbnb standards.