Schöne Altbauwohnung in zentraler Lage mit Balkon, (klein)kindgerechter Ausstattung und Restaurants, Thermalbad, Spielplätze, Bahnhof und Kulturangebot in unmittelbarer Nachbarschaft.
Not suitable for pets
No parties or events
Check-in time is 3PM - 8PM
Check out by 12PM (noon)
I stayed in Markus's apartment, when my parents came to visit me in Heidelberg. I chose this place because of its central and very convenient location. Unfortunately, it was Markus's first experience of hosting on airbnb, and it explained a lot. His aproach was clearly not profes…
Response from Markus:
This is a very dishonest account of Alua's stay. Before she even arrived, Alua repeatedly did not reply (for over a week) to our messages asking when she would arrive, eventually letting our neighbours know only 20 minutes before she came - they had no idea when to expect her. They missed her original call, and called back within a few minutes. This was repeated on checkout, when she asked about a late checkout, in the middle of the night before she was to leave. We had sick children and had to come home, so let her know that it wasn't possible. She ignored this reply and asked again, and we again said no. On arrival, however, she was still there, and claimed that she had not seen either of our messages! My wife and two sick children had to wait outside in the cold while they finished their meal and then packed up. This is barely believable behaviour, and makes her comments above all the more astonishing. There was space in the fridge, and still more if she moved the complimentary beer and wine that we left them out of the fridge. This is a family apartment, not a hotel, and we live there. We aren't able to simply move all our belongings out of the apartment for a few days, but there is space for guests to put clothes, including two wardrobes for hanging clothes. The checkout rules were very clear from the start, exactly as written in the Airbnb listing. Alua has pretended that she didn't see them there, but she had them in her Airbnb itinerary in the app that she used to find the apartment. This is again just dishonest. We were hugely disappointed in Aluas behaviour, and knew that she would try to twist it around in the review.
Response rate: 100%
Response time: within a day
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