Thanks for your constructive feedback, Rachelle. To address your concerns, we have made the following changes to the space:
- Added a lamp on the side-table next to the bed
- Moved the extra items for the unit (extra toiletries, supplies like kcups/sugars/creamers, extra dishes etc) from the third closet so that entire closet is now completely empty and equipped with hangers.
- Requested a deep cleaning from the cleaning crew, though we were not sure which areas you did not find to be clean enough because this is something that we check personally between each guest.
Your note about temperature control is not completely accurate, since there is a separate heating unit as well as a cooling fan in the unit controlled by the guests. Per our welcome packet, if guests are not comfortable with the temperature, they are always invited to ask for the temperature of the entire house to be changed (though that has never been an issue that we have encountered since guests are able to control their studio temperature easily).
The photos on the listing, which depict 100% of the space in the studio, show guests exactly what they can expect when staying in this unit. The furniture remains exactly as it is shown in all of the photos. We are confused by your note that the "furniture are not placed or chosen for the convenience of guests".
The amenities listed on Airbnb are all provided, as you noted, and we even provide the added benefit of the Keurig machine plus complementary k-cups, as well as hotel style bath amenities and fresh towels for each person staying.
We are sorry to hear that you expected more than what was advertised on our listing and wish that you had mentioned it during your stay to us directly. We would have gladly made an attempt to address your concerns.