Response from Ximena:
Our job as hosts is that the people who stay in the house feel like theirs, in a pleasant and quiet environment. We are very confused by the words of the guests, since this set is very well situated, overlooking a very quiet lake, the view and the atmosphere at sunrise and sunset, make it a very quiet place, there are families of ducks Which are in the place And there are people who go out fishing from time to time from the shore of the lake.
This description is important to describe that it is not a hostile neighborhood as the guest says, if not a quiet neighborhood, designed for families seeking peace, security, tranquility and a pleasant stay. There are other more propitious places in other places of the city that surely are more designed for the party. The guest made some very strong comments, saying that everyone was hostile, probably for several reasons, AIRBNB was called to call the guest directly, as there were some drawbacks, 5 people arrived and not 4 as they appeared on booking; In the apartment the five people stayed, not as she says she was a local friend. In addition, the manager of the residential complex called us, to inform us about behaviors inappropriate for common areas, where there are children and adolescents, the guest moved with the "breasts in the air", in the parking lot towards the pool and the opposite.
From the beginning our interest is to help our guests, she needed to cancel one day of her reservation, which was from Thursday to Monday, and she requested us two days before arrival that she could not stay on Monday, and we called airbnb so that They will not charge you the fine.
The person in charge of receiving the people is the co-host, who speaks English very well and has lived in Miami for more than 50 years and is an American, so I do not understand why he says that there were barriers with the language.
The guest did not recommend the place because she did not feel free and also felt that they were observed much, possibly felt that way, because what she was looking for was different, as soon as she looked for a party atmosphere, this is a house of Guests Peace and quiet and family atmosphere, and spend a good rest, if you are looking for more energetic accommodation and close to party places, there are certainly more conducive environments for this.
Our invitation for future guests is that if you are looking for a place with a very nice view, a quiet environment for family rest, a very nice apartment and a quiet and safe area, our apartment is the ideal for you if You are looking for a more energetic and festive atmosphere, in Miami there are some very good places for this type of plans, since there is diversity in what you are looking for. We wait for you with a big hug.