First, this guest didn’t contact us for any loss until 4 days later. At this house, we have zero tolerance for crime. We immediately responded and asked guest to file police report and even asked to go with him, but he ignored all my communications. Then Guest insisted NOT to go police. Why? Afraid investigation the truth of his story? We have record of all messages communication between this guest and me. It will tell the truth.
Most important of all, he asked me for refund the night of stay instead of getting authority involved for investigation. We don’t agree. We told him, we will not consider this refund request unless he files police report! He didn’t respond.
If he lost item worth thousands of dollars as he says, why he doesn’t want to file police report? He only wants the Free stay? If we were him, I would want to get everything back. I will call police right away not to wait 4 days!
We have never had any reporting for lost item since hosting. Also, the guest know making up story of lost item is a fraud.
We still encourage this guest to file a police report. Let police investigate the truth . Please check on the local police department phone number I sent to you two days ago.