Thank you for sharing your experience. We appreciate your comments but we certainly need to point out these things:
- First of all the apartment has a maximum of 2 guests so if you brought an additional guest to sleep on the sofa then there was an issue as we were not advised.
- The apartment has a washer/dryer in the building and there is nothing wrong with this. Airbnb does not allow us to specify if is in the building or without. The laundry is very functional and works well.
We left the sufficient items for your stay. If you needed a bit more you only needed to reach out to us in order to help you. We did not get any messages.
We are sorry that the alarm went off and we have already spoken to the building - this issue has been fixed.
We also need to advise that we gave you detail instructions to get into the apartment, we do recommend you to call us next time you have an issue.
All the best,