Great check-in experience90% of recent guests gave this home’s check-in process a 5-star rating.
PoolThis is one of few homes in this area that has this feature.
This unique villa was made to provide well-being in all senses and at all seasons: cosy inside atmosphere, relaxing outside spots, either in the balcony or by the pool, a romantic and inspiring view of the mountain…!
Free parking on premises
Not suitable for pets
No parties or events
Check-in is anytime after 3PM
Check out by 10AM
My partner and I have stayed in many Airbnb accommodations over the years, and our stay here was our most disappointing experience to date. We had booked to stay 3 nights, but after 2 nights we decided to cut our trip short and head back to Lisbon. The host promised to refund us,…
Response from Annemie:
Hi Marco, Colin, After 5 years of renting the house and over 50 guests sharing their appreciation of the nature and isolation of the house, I see that this was unfortunately not your case, to the point you preferred to shorten your holiday. As mentioned in the description, the house is located on a shared property and benefits of its own fully private pool. Unfortunately, it is true that during your stay I had to move some things to the spare room you mention: this meant that a jeep stopped at the house 4 times in 3 hours. I understand this caused more disturbance than normal, and immediately apologized and stopped the move. I will ensure this is not happening again in the future, thanks for the feedback. In your review you refer to a person "just casually strolling by": this is Sr Rogerio, that very discretely comes by every morning to take care of the pool for the last 5 years, to ensure the pool is perfect before the guests go to enjoy it during the day. Criticizing the lack of privacy because there is pool-man coming in the morning seems a real exaggeration and shows a close mindedness and lack of flexibility. I did the best to rectify the situation as soon as you communicated it to me, stopped the move, and would have asked the pool-man not to come the next day. But it seems that this would not have been enough anyway, as you had already booked the uber to leave the park to return to the city. Luckily, all other guests that stayed in the house had an overwhelming positive feedback on the location, countryside location and views! Best, Annemie
Belgian living in Portugal for the last 30 years
Languages: English, Français, Nederlands, Português
Response rate: 100%
Response time: within an hour
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