we apologize for any inconvenience.
As you may have understood, we are bringing the client at the heart of our activity.
In fact, two days before your arrival, a pest control was made in the common parts of the building and in every single apartment, including ours. It was a summer and an isolated case, never happened before. I also want to make it clear that these were not cockroaches, but small ones (blattodea). However, it is quite unjustifiable! 😞
Concerning the kitchen usability, on request we could have assisted you as we always did with all other guests. Regarding microwave, it isn’t included on our announcement services, but we will see the possibility to provide it in the future.
We hope to have the possibility again to show you how seriously we are.
Good luck for you and your wonderful family!