I am so sorry that you had such a bad experience during your first AirBnB stay as it really is a wonderful community to be a part of! When you booked a while back I was reticent to accept you due to the fact that you had no reviews, but after speaking with you I was comfortable that you and your family would be respectful of my home so I accepted the booking. We have had wonderful experiences with the people we have met through AIRBNB and your cousin Laura was the same. As you know I have never met you, because you didn’t actually stay in my home. However, from the brief conversation we were able to have on the phone the day of your check in. when you weren’t sure who was going to be coming to my house, I’m sure that you can appreciate my concern. I take all of my reviews very seriously and am constantly trying to improve as a host in this great global community. Prior to your review, due to my dissatisfaction with the fact that you had booked for other people that I had no way to meet/discuss/ interact with, I had already changed my listing to explain that when I accept a booking it is based on the expectation that the guest booking it will be the guest coming (which wasn’t the case in your situation; you booked and other people showed up). I also took the playroom out of the description of features.
I find that the extra time I take to speak with my guests- always on the phone prior to arrival and ALWAYS in person, in my home, upon their arrival whether it is myself, my husband or neighbor, is imperative in order to manage expectations on both ends. I regret not being more insistent on speaking with you prior so that we could have avoided your dissatisfaction. Please do give my regards to your cousin Laura as she was lovely and very respectful of my home. Please also accept my apologies that I was surprised that they had arrived when I was heading in to planning to shower. I had received a message from someone else in your family saying they weren’t going to be there until that evening. I certainly could have left without showering yes, but I certainly wanted to meet the person staying in my home! I hope that you had a wonderful graduation weekend and certainly hope your next AirBNB experience will be a better one for all parties (Website hidden by Airbnb) Best (Website hidden by Airbnb) Brooke & Dave