A super ground floor apartment looking out over the golf course, furnished and decorated. 2 bedrooms, a travel cot with bedding, 2 bathrooms, air con in main bedroom, tv, wifi, washing machine, lounge/diner, parking and use of 3 shared pools.
Free parking on premises
1 double bed
2 single beds
No parties or events
Check-in is anytime after 3PM
Check out by 10AM
Well-lit path to entrance
Step-free access to the bedroom
The place was in potential a nice place, however the cleanliness spoiled it all. Mold in the refrigerator, mold in the waste bin, dead mosquitos on the walls and ceiling in the bedroom, a toilet refresher in the livingroom to mask the smells. Bathroom floors and showers are old a…
Response from Samantha:
Thank you for your comments. I always welcome feedback. Our representatives did ask you early on in your stay if everything ok for you to which you answered yes. I had also contacted you early on in your stay though I did not receive a response. I appreciate the photos that you have sent to me, however, with the date stamp showing that they were taken a couple of days before your departure and on the day of checking out, they are not reflective of the condition of the apartment when you first arrived. As you mention, the water is very hard in that area. I take on board your comments regarding the bathroom floors. These are aways cleaned although they can give the appearance of not having been cleaned. I did find that when the apartments were first build, some 20 years ago, the quality of workmanship was not of the same standard that I would expect in the UK. I can only suggest for future reference that you raise your concerns early on in your stay especially if you have been asked for feedback and also to take photos as close to the beginning of your stay so that your hosts are able to address any issues.
My family have been coming out here for holidays for the past 16 years and thoroughly love the area. We hope you do to.
Response rate: 100%
Response time: within an hour
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