I'm very surprise for the bad memories of me and my house, let me reply:
1. Nobody ever complained about the size of my bed - and I wonder why they didn't they tell me on the spot, I could have found a solution!
2. I think the odd rule was to be barefoot. It is on my Air B&B page, so they were informed about it. As pictures and other reviews tell, my house is full of precious things, including carpets, and it's an historical building in the centre of Rome - it demands care!
3. Referring to friendship, it sounds quite a funny interpretation of Gavin and Karen: Actually, even friends can get me in trouble, and it is not a way to avoid problems! Talking about friendship was a way to make people feel at home, and my guests usually love it - and it's a key issue on Air B&B. I would have appreciated an invitation to stop using this word, if they sounded so manipulative to them! When they came into my house, I also invited to an aperitif at my friends' house, thinking of making feel welcome in sharing a bit of Italian life.
4. Referring to the accident: When they called me at midnight, I ran at house in order to understand which was the best thing to do - calling a doctor at home or going to the hospital. Needless to say, I was aware it was quite a hard time for them. I think it's important to reassure, and I kept saying "don't worry", not to minimise the problem but to sound positive. I called the ambulance and I was with them until three in the morning, accompanying by taxi and also paying some euros that Gavin did not have. At 3 pm we searched for a pharmacy. I went to sleep at 4am. We agreed to look for medicines for Karen (it was Sunday) I had appointment with Gavin at 11am. I brought them some pieces of Italian cake for a better breakfast, and I waited 30 minutes because they were sleeping. I accompanied Gavin to buy medicines. I booked a car for the airport on Monday morning at 6am and agreed to come to 5.45 to help. I arrived at 5.45 am and I had to wait until 6.15 because they were sleeping and did not open the door. Then I helped packing their luggage and collected all the scattered things and asked the car to wait 30 minutes.
I'm very sorry for their sad experience, usually I leave good memories with my house! Most of all, I'm very sad as because my availability was confused in manipolation!